HIMSS21 tech news: finance, RCM and patient intake new products

BUDDI AI, a vendor of artificial intelligence-powered health IT, has expanded its revenue cycle management automation applications with a new end-to-end RCM suite called Practice.AI.

Powered by a healthcare contextual lake, Practice.AI goes beyond robotic process automation with AI that understands context and the complexities of health data to optimize RCM workflows and take the administrative burden of registration, coding, documentation, billing and more off healthcare workers so they can focus on value-based care, the company said.

Front-end, mid-cycle and back-end automated RCM solutions all are included within the Practice.AI suite. The suite is customizable using drag-and-drop workflow, which customizes features to the facility level and can be integrated within existing workflows.

Practice.AI encompasses: smart patient registration, prior authorization identification, medical coding automation, denial prediction and prevention/claims automation, AI-driven denials root-cause analysis, payer contract management and under payment analysis, and web-based patient portal and BUDDI PAY app.

“Until now, the healthcare RCM industry has been largely stuck in a cycle of management – managing claims, denials and appeals as well as patients, providers and payers,” said Ram Swaminathan, cofounder and CEO of BUDDI AI.

“With Practice.AI, we’re disrupting that pattern and giving healthcare workers an improved, automated and truly intelligent RCM experience to go beyond management to actively predicting, preventing and solving your most pressing healthcare challenges.”

BUDDI AI is in HIMSS21 booth MP 5065.

Tegria and Cedar partner for RCM

Tegria, a vendor that works to help healthcare organizations accelerate technological, clinical and operational advances, and Cedar, a vendor of a healthcare financial technology platform, have announced a strategic partnership.

The partnership will bring Cedar’s consumer-facing financial engagement platform to Tegria customers and deliver Tegria’s revenue cycle management expertise to Cedar’s client base, enabling a seamless, intuitive and dependable financial experience for both providers and patients, the companies said.

As Cedar’s preferred services partner, Tegria will provide revenue cycle optimization and implementation support to Cedar clients. At the same time, Tegria’s customers can benefit from Cedar’s patient financial engagement suite, which provides multiple tools to streamline the patient financial journey and revenue cycle management in a single platform, the companies explained.

The end-to-end solution offers digital pre-visit administrative registration and financial prepayment, as well as personalized post-visit billing processes, providing efficiencies and support for providers and their staff while elevating the patient experience, the companies added.

The first initiative of this partnership will be an organization-wide rollout of Cedar’s post-visit patient engagement and payment platform, Cedar Pay, at Providence, one of the largest health systems in the nation, with 52 hospitals and 1,000 clinics spanning seven states.

Staying true to its mission of serving all, especially the poor and vulnerable, Providence will continue to work directly with patients while leveraging Cedar Pay to augment the capabilities of its existing electronic health records system for an improved patient financial experience, including personalized communications and streamlined information.

Automating patient intake

RevSpring, a vendor of healthcare engagement and payment solutions, has expanded its Arrived check-in solutions with a digital solution that automates patient intake and allows patients to use the device in their hand to complete the intake process from anywhere.

The new Arrived Patient Intake eliminates the need for paper forms to improve data quality, consistency and overall patient experience while also increasing office efficiency, the company contended.

Arrived Patient Intake works with RevSpring’s pre-service staff-facing solutions, which combine data and processes that are often disparate. That can lead to wasted time, data gaps and an inconsistent experience for patients.

With the expansion to include Patient Intake, Arrived now spans the full range of a patient’s pre-service healthcare experience, from appointment reminders to billing communications and everything in between, such as online check-in, co-payments, estimates and pre-service payments, the company said.

Digital patient intake forms are a key part of the new Arrived solution set, reducing the form-filling burden on patients. Known information is pre-filled; forms are organized into packets; and conditional logic for sections and questions simplify the form-completion process.

Sessions are persistent, so the patient can begin filling out forms in one session and finish them later without losing any information, for a smooth hand-off, even on a different device.

RevSpring is in HIMSS21 booth 6632.

Twitter: @SiwickiHealthIT
Email the writer: [email protected]
Healthcare IT News is a HIMSS Media publication.

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